FAQ

You’ve got questions? We’ve got answers!

When will my rug arrive?
Our rugs are made to order and ship in 2 to 5 weeks.

Where are your rugs manufactured?
We’re pumped to say we make our rugs at a family-owned mill in Georgia.

Where do you ship?
For the moment, we’re focused on our home turf. We ship to the 48 contiguous states.

How can I see the rugs before I buy one?
We highly recommend ordering a Home Touch Test. You can see the colors and feel the rug texture in the comfort of your own home. 

Ordering

How do I know what colors will look good together in my space?

We highly recommend ordering a Home Touch Test. You can see the colors and feel the rug texture in the comfort of your own home. 

How do I know what size to order?

Check out our helpful posts on how to size a rug for every room.

How big can your rugs really get?

We can make rugs up to 12 feet wide and as long as you can dream up. The bigger and weirder shaped the room, the better!

How do I know what my rug will look like in my selected size?

We send you a peek at what your rug will look like in your size and colors within 2 business days of receiving your order. If you aren’t feeling it, you can cancel anytime until you receive an email notification that your rug has been placed into a production batch.

Can you make round rugs?

We CAN make round rugs, but some designs look better than others when rounded out. Round and oval rugs are priced like rectangular ones, based on their diameter. Just leave a note in the comments during checkout if you want to go cornerless. Feel free to email help@boundlessrugs.com if you’d like to run a design question by us.

Can you make solid rugs?

Sometimes solid is right for your space. You can always make a solid rug using our custom rug maker by selecting the same shade for all the color positions. Try Jasper for a totally solid look or Delilah for some highlight and lowlight texture. 

What is Quadpay?

Quadpay is a payment option that allows you to pay over a 6 week period. You will only have to pay 25% of the order value when you check out the first time, and then every 2 weeks you will be charged for another 25% on your credit card. There is no interest or any other additional cost for you. Read more about Quadpay here.

Caring for your rugs

I rearranged my furniture and now there’s a dent where one of my chair legs used to be. Is there any way to remove this?

Nylon is known for being resilient (it bounces back better than most fibers), but a little help should get those deep divots out. We recommend the ice method. It works well and is hard to totally mess up. Place an ice cube in the indentation and let it melt. After it’s melted, blot up the excess moisture and use the edge of a spoon to fluff up the rug pile. We know, it’s totally weird… but it works!

Help! I got something that stains on my rug!

First, take a deep breath. And remember, don’t rub your rug. Our rugs are made out of fiber that is inherently stain resistant. Scoop up as much of the offending substance as possible. Then combine warm water with a little bit of laundry detergent and grab a white absorbent towel (our rugs are colorfast, but we can’t vouch for your towels). Finally, use the soapy solution to just blot the crap out of the stained area (literally or figuratively).

Should I use a rug pad with your rugs?

You may want a rug pad to keep rugs from slipping, especially if you got an itty bitty rug or a runner for a high traffic area. In these scenarios you’ll want something made out of natural rubber that won’t fall apart over time. If you are a frequent rug sitter, you may want a felt rug pad to add a little more cushion. And if you are super fancy, you can opt for the combo felt and rubber rug pad. While there are scary stories on the internet about latex backed rugs ruining hardwood floors, we’ve only been able to find two documented instances of this and they were both seagrass rugs. If you are the type of person who never jaywalks, eats ice cream slowly to avoid brain freeze and tells their doctor the truth about how often they take their vitamins, then you should definitely get a rug pad. Shop our anti-slip rug pads

I just got my rug and I’m noticing a few fibers coming up. Will this last forever?

No. You know the annoying loose hairs you have on your neck right after a haircut? These fibers are the rug version of that. While we do our best to make sure they are all taken care of during manufacturing, you may notice a few after you receive your rug. Nylon is actually quite shed resistant, so don’t worry, shedding won’t be an ongoing problem.

Should I do anything special when I first receive my rug?

Unpackage and unroll the rug as soon as it reaches room temperature. Any creases resulting from shipping will release more easily if you lay the rug out flat sooner than later. After unrolling, give your new rug a quick vacuum so it’s really in top form.

Anything else I should know to keep my rug looking fresh for as long as possible?

While our rugs are colorfast and pretty darn resilient, rotating the direction of your rugs once a year is never a bad idea. It will make it so that any wear gets distributed evenly.

How should I clean my rug on the regular?

A simple vacuuming once in a while is good for your rug. It keeps any gunk from getting embedded in the rug. A beater bar on your vacuum cleaner is completely fine for your rug, because of the shed proof fiber used.

Returns

What’s your return policy?

We’re here to help you get the rug you actually want, at a price you can actually afford. If you don’t completely love your new rug, let us know and we’ll make it right. Promise. We aim to make our rugs 100% perfect at all times, but if you find that your piece is faulty in any way, let us know within 30 days of delivery so that we can issue a refund or exchange. For more information, please refer to this article.

How do I set up a return or replacement?

We do our best to make you the perfect rug when you shop with us. If you feel your rug isn’t what you expected for whatever reason, please let us know so that we can make it right. You can start the process right here. Pro tip: Before you purchase your rug, consider ordering our Home Touch Test so that you can really feel the texture and see the colors in your space. The Home Touch Test is free, so there’s not reason to not get rug confident before you buy!

Shipping & lead times

When will my rug arrive?

Our rugs are made to order and ship in 2 to 5 weeks. Orders can be cancelled with a full refund up until they are added to a production batch.

How will you ship my rug?

We ship all Home Touch Tests via USPS. We use Fedex or freight carriers, depending on your rug’s dimensions and your location. Regardless of how it’s getting to you, you’ll be provided tracking information.

Where do you ship?

For the moment, we ship to the 48 contiguous states. Drop us a note to tell us where we should ship to next!

Design

Will you ever have new colors?

You bet we will! As we grow, we’ll launch new color palettes. Please send us a note if there’s a particular color you’re excited to try!

Can I send you a picture to make into a rug?

We don’t do completely custom rugs, but we love it when you share patterns, art, and other images that inspire you by tagging us on Instagram or Pinterest. Your submitted inspiration is what drives our design process.

Manufacturing & sustainability

What are your rugs made of?

The delightfully fuzzy top part of the rug is made of nylon, while the backing is composed of polypropylene and latex. Learn more about the composition and construction of our rugs here.

Where are your rugs manufactured?

We’re pumped to say we make our rugs at a family owned mill in Georgia. This means we know that our rugs are being made in a place that’s safe and pays workers fairly. And it means we can get you your rug as quickly as possible!